Shipping Policy

 

1. HOW MUCH DOES SHIPPING COST?

The shipping fee will depend on the destination and number of items you purchase. To find out exactly how much it will be, you can add items to your cart, proceed to checkout and enter your email address and shipping address. Well then show the shipping fee for your order. Shipping fees are also based on size, weight, and the number of packages in an order. If you have larger products or additional items, there may be a slight surcharge. Total shipping fees will show up in checkout.

Standard Shipping Times and Costs

Destination

Shipping times

(business days)

Shipping costs

(USD Dollar)

US

3-7 business days

6$

International

9-26 business days

15$

 

2. WHERE DO WE DELIVER?

We have a global presence and offer worldwide shipping.

 

3. HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Standard Shipping Time

– Handle time: 2-3 business days.

– Shipping time for USA: 3-7 business days.

– Shipping time for international: 9-26 business days.

4. CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We cant ship to multiple addresses with a single order. If you want to split orders up and ship them to different addresses, please order separately.

 

5. DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes and APO/FPO addresses.

 

6. WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Tax). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your countrys customs policies. Item shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Tax). All taxes, duties, and customs fees are the responsibility of the person receiving the package. Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your countrys customs policies.

 

7. THE WRONG ADDRESS, LOST ORDERS

Sometimes, things go wrong and were not able to fulfill orders as promised. This usually occurs outside of our control. If your order has already been shipped, we will be unable to redirect it. Here are some alternate options: - If you need further assistance, please contact our Customer Care Team — were more than happy to help! - If you cant find the answer through our help center, you can always reach out to support@portalinformatur.com for help. - When placing an order, please carefully review your information in order to avoid any issues when it arrives at your doorstep. Thank you!

 

For those of you that have not received your order within 45 business days of order placement, please feel free to contact us at support@portalinformatur.com and we will process your case. If our Customer Care Department deems it appropriate, we will either provide a replacement or refund to you. If you dont hear from us within 30 days of contacting us, please get in touch with us again. Customer service is our top priority, so please feel free to contact us along the way if you have any questions. Thanks for considering Portalinformatur, and we hope to see you again soon! If you need more information, please dont hesitate to contact us at support@portalinformatur.com.